Refund and Returns Policy

Refund & Returns Policy

Effective Date: 31 July 2026

Thank you for choosing TBH – The Beauty House. We are committed to providing high-quality beauty and cosmetic services. Please read our Refund & Returns Policy carefully before booking any appointment or purchasing any product or service.

Beauty Services

Due to the personal and hygienic nature of our services, all completed beauty services are non-refundable. This includes, but is not limited to:

  • Permanent Makeup (PMU) Brows

  • PMU Lips

  • Eyelash Extensions

  • Nail Extensions & Nail Art

Results may vary depending on individual skin type, aftercare, lifestyle, and healing response.

Advance Booking Amount

For selected services, we may require an advance payment to confirm your appointment.

Cancellation by Client

  • Cancellation 24 hours or more before the appointment: advance may be adjusted toward a rescheduled appointment.

  • Cancellation less than 24 hours before the appointment: advance may be forfeited.

  • No-show appointments: advance is non-refundable.

Rescheduling

One reschedule may be allowed subject to availability if requested at least 24 hours before the appointment.

Service Concerns

If you have a concern regarding a service received, please contact us within 48 hours of your appointment. We may offer a review, correction, or touch-up where appropriate and at our discretion.

Please note that refunds will not be issued for:

  • Change of mind

  • Personal preference

  • Expectations differing from the consultation

  • Failure to follow aftercare instructions

  • Normal fading, shedding, or healing processes associated with PMU, lashes, or nails

Products (If Applicable)

If physical beauty products are sold through our website or studio, returns may be accepted only if:

  • The product is unused

  • The product is unopened and in original packaging

  • The return is requested within 7 days of delivery or purchase

For hygiene and safety reasons, opened or used cosmetic products cannot be returned.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours with:

  • Your order details

  • A clear photo of the product

  • A description of the issue

Eligible cases may receive a replacement or refund after verification.

Refund Processing

Approved refunds, if any, will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Refundable Items

The following are non-refundable:

  • Completed beauty services

  • Used cosmetic products

  • Gift vouchers or promotional packages

  • Memberships or discounted service packages (unless required by law)

Contact Us

For refund, return, or service-related queries, please contact:

TBH – The Beauty House Mumbai, Maharashtra, India